Privacy Policy
APPLICABILITY OF THIS POLICY
This Policy applies to:
- Users who voluntarily provide information while placing orders, registering, contacting Retrocart, or participating in pop-up markets;
- Users who browse, access, or interact with the Platform;
- Customers purchasing Retrocart products through online channels or pop-up markets;
- Community members whose information is shared for organising society or RWA-based pop-ups;
- Any individual engaging with Retrocart services or customer support.
INFORMATION WE COLLECT
a. Personal Information
- Name, phone number, email address
- Delivery address
- Age and gender (where required)
- Order history and transaction-related details
b. Community Information
- Society or RWA name
- Flat or house details required for pop-up market coordination
c. Usage & Device Information
- IP address, browser and device details
- Cookies, analytics data, and platform interaction logs
d. Optional Information
- Feedback, reviews, survey responses, or communications you choose to share
- Retrocart does not collect sensitive personal identifiers such as Aadhaar or passport details unless required by law.
HOW WE USE YOUR INFORMATION
- To process and deliver orders
- To facilitate try-and-buy apparel experiences and community pop-ups
- To provide customer support and order-related communications
- To improve Platform functionality, products, and user experience
- To monitor usage, prevent fraud, and ensure platform security
- To comply with legal and regulatory requirements
COOKIES & ANALYTICS
Retrocart uses cookies and analytics tools to analyse Platform performance and improve user experience. You may disable cookies through your browser settings; however, certain features of the Platform may not function properly as a result.
SHARING OF INFORMATION
- Delivery and logistics partners for order fulfilment
- RWA or community associations for scheduling pop-up markets (limited information only)
- Service providers for IT, analytics, and payment processing under confidentiality obligations
- Government or regulatory authorities where required by law
- Retrocart does not sell or rent your Personal Information.
DATA STORAGE & SECURITY
Personal Information is stored on secure servers located within India or with compliant processors. Retrocart implements reasonable technical and organisational safeguards to protect data from unauthorised access, misuse, or loss.
Payment information is processed securely through certified third-party gateways. Retrocart does not store card or UPI PIN details.
DATA RETENTION
Personal Information is retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by applicable laws, including tax and accounting regulations.
Usage Data may be retained for internal analysis, security, and service improvement purposes.
YOUR RIGHTS
- Access and review your Personal Information
- Request correction of inaccurate information
- Request deletion of Personal Information (subject to legal obligations)
- Withdraw consent for marketing communications
Requests may be submitted using the contact details below.
THIRD-PARTY LINKS
The Platform may contain links to external websites. Retrocart is not responsible for the privacy practices or content of such third-party websites.
POLICY UPDATES
Retrocart may update this Policy periodically. Updated versions will be published on the Platform along with the effective date. Continued use of the Platform constitutes acceptance of the revised Policy.
CONTACT INFORMATION
For privacy-related queries, data access, correction, or deletion requests:
Email: help@retrocart.in
Phone: 7676535359
Address:
Retrocart Fresh Grocers India Pvt. Ltd.
Site #268/10, Opp Gunjur Bus Depot
Gunjur, Bangalore – 560087